Shipping & Returns
Effective Date: July 19, 2026
Thank you for supporting Liminals Studio LLC ("Liminals Studio," "we," "our," or "us")! The information below explains how orders are processed, shipped, and handled after purchase.
Processing Time
Orders are typically processed within 3–7 business days, unless otherwise noted on the product page. Processing times may be longer during holidays or periods of high order volume. If a significant delay occurs, we'll notify you by email. Business days are Monday through Friday, excluding U.S. federal holidays.
Domestic Shipping
Liminals Studio currently ships within the United States. A flat-rate shipping fee is calculated and displayed at checkout for U.S. orders. Orders are shipped using USPS, with shipping labels purchased through Pirate Ship. Once your order has shipped, you will receive tracking information when available. Delivery times are estimates and are not guaranteed. Liminals Studio is not responsible for delays caused by the carrier, weather, or other circumstances outside of our control.
International Shipping
International shipping is not currently available through standard checkout. If you are located outside the United States and would like to place an order, please contact support@liminals.studio before placing your order.
International orders may be accommodated on a case-by-case basis. Shipping costs and available shipping methods will be determined based on the destination, package size, weight, and available carrier options. Any applicable customs duties, taxes, tariffs, or import fees charged by the destination country are the responsibility of the customer.
Lost, Delayed, or Damaged Packages
Once a package has been accepted by USPS, delivery is the responsibility of the shipping carrier.
If your package appears to be lost or significantly delayed:
Check your tracking information.
Contact your local USPS office.
If you still need assistance, please contact us and we'll do our best to help.
Returns & Refunds
All sales are final. Because every Liminals Studio piece is handmade and often one of a kind, we do not accept returns or exchanges due to change of mind, personal preference, or accidental purchases.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@liminals.studio.
To help us resolve the issue quickly, please include:
Your order number
A brief description of the issue
Clear photographs of the item and its original packaging
Once we've reviewed your request, we'll work with you to determine the most appropriate resolution. Depending on the circumstances, this may include a replacement (when available), repair, partial refund, or full refund.
Handmade Nature of Our Products
Small variations in stitching, shape, texture, color, or other details are a natural part of the handmade process and are not considered defects. These unique characteristics are part of what make each Liminals Studio piece unique.
Questions
If you have any questions about your order or this policy, please contact us at: support@liminals.studio